FAQ
How should I place my order?
Absolutely secure! We make the security of your payment information our top priority through two core measures:
Our payment platform possesses PCI-DSS (Payment Card Industry Data Security Standard) certification, meeting the global security standard requirements for handling cardholder data.
We employ end-to-end encryption technology, which can fully safeguard your credit card details, billing address, and other payment-related information. You can completely trust that every transaction has 100% security protection.
Is my payment information secure?
Absolutely secure! We make the security of your payment information our top priority through two core measures:
Our payment platform possesses PCI-DSS (Payment Card Industry Data Security Standard) certification, meeting the global security standard requirements for handling cardholder data.
We employ end-to-end encryption technology, which can fully safeguard your credit card details, billing address, and other payment-related information. You can completely trust that every transaction has 100% security protection.
Order Shipping and Delivery Time
The entire process is divided into two stages:
Order Processing: After your order confirmation (typically within 12 hours following successful payment), we will complete processing and proceed with shipping within 2 business days.
Delivery Time:
- Domestic Orders: Standard delivery time is 3-8 business days.
- International Orders: Delivery may take 5-22 business days, depending on your location and local customs clearance procedures.
Order Tracking
Yes, you can track order updates in real-time:
After your order ships, we will send a tracking number to the email address you registered with. You can also locate this number in the "Order History" section of your account.
Check the real-time status of your shipment, including estimated delivery date, using the tracking number on the official website of the shipping carrier (such as UPS, DHL).
Shipping Costs
We provide free standard shipping service for all orders, with no minimum purchase amount requirement.
Product Assembly
No assembly needed! All products are completely pre-assembled before shipping. You simply need to unpack the product, and it will be ready for use within 1 minute—no tools or additional steps required.
Return Policy
We offer a 30-day return guarantee for all products:
If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the product.
We cover all return shipping costs.
Contact Customer Service
You can get in touch with our customer service team via email:
Email Address: danielle33498@gmail.com
Quick Help Tip: Include your order number (if applicable) and a detailed description of your issue (such as order-related questions, return requests, etc.) in your email.
Response Time: Our team will provide a reply within 48 business hours (Monday to Friday, excluding public holidays).